His website was in someone else's account. Then that person went into a coma.
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Meet my client
Todd M. Nelson is a Licensed Clinical Social Worker with over 16 years of experience in Chicago, Illinois. He Specializes in anxiety, trauma, grief, PTSD, and life stress. He serves adults, teens 15 and up, seniors, veterans adjusting to civilian life, and LGBTQ+ clients.
His work is calm, grounded, and deeply human. Clients who find him describe a therapist who is easy to open up to and listens without judgment.
But his website was more than five years old, didn't sound like him, and wasn't under his control.
A friend had set it up in his own Wix account, with billing on his credit card and client inquiries forwarded through him.
When that friend unexpectedly went into a coma, Todd didn't just have a website problem. He had an access problem, a control problem, and a business quietly depending on someone else holding the keys.
In mental health care, where a potential client is already skeptical and searching carefully, a site that doesn't sound right can cost you the exact person who needs you most.
"Here's what he had to say about working together"
We partnered together
While building Todd's new Web Foundation™, we untangled the access issues and returned full ownership domain, hosting, tools, and accounts — to Todd alone.
Then, we built the site he should have had from the start, one that genuinely sounds like him, speaks to the specific people he serves best, and gives a skeptical, searching client a reason to feel safe enough to reach out.
We made his credentials, his specialties, and his accepted insurance clear and easy to find. Which has reduced the volume of questions he gets before a first appointment.
The site is now listed with the VA, Psychology Today, Zencare, Zocdoc, and DePaul University.
In Todd's own words: it feels more personal, and it actually sounds like him.
In mental health care, that is not a minor thing. It is the whole thing.
Now, clients can connect with who he is before they ever sit across from him.
Are you ready to get found?
Fill out the form below or email elena@wisewebops.com "foundation" and I'll send you the details.